Hilton Worldwide Luxury Brands – Go the distance for service (États-Unis)
Conrad Hotels & Resorts knows today’s luxury travelers have come to expect more than simply great service – they expect offerings customized to meet their needs. Therefore, Conrad Hotels launched Conrad Concierge app in November 2012 to allow guests to enjoy personalized luxury at their fingertips. |
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Hilton Worldwide Luxury Brands – Go the distance for service (États-Unis)
Conrad Hotels & Resorts knows today’s luxury travelers have come to expect more than simply great service – they expect offerings customized to meet their needs. Therefore, Conrad Hotels launched Conrad Concierge app in November 2012 to allow guests to enjoy personalized luxury at their fingertips. |
Catégorie : Amérique du Nord et Antilles - États-Unis - Expériences exclusives
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Delivering the brand’s promise, guests using the Conrad Concierge app now have the ability to customize the details of a hotel stay before, during and after each visit from a smartphone or tablet.
Conrad Concierge is the first service-enabled technology to be completely integrated with hotel management systems across a brand’s portfolio.
Since its launch, the top five requests made via Conrad Concierge have been for in room dining, wake-up calls, transportation arrangements, tips on local attractions and housekeeping requests.
To provide authentic, personalized service from the moment guests book their trip through the time they depart, Waldorf Astoria Hotels & Resorts announced the industry first initiative called True Waldorf Service in July 2012.
The True Waldorf Service concept is an extension of the legendary personal service principles that were first born at the legendary Waldorf Astoria property in New York. Under this service initiative, a personal concierge is assigned to each qualified guest and acts as their primary contact, before, during and after a stay, to guarantee every want and request is met.
The True Waldorf Service initiative has been deployed across the world in more than 20 Waldorf Astoria Hotels & Resorts properties since July 2012. 150,000 hours of training were invested in concierges to offer a seamless & exceptional experience for guests.
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