Hilton Worldwide: 2018 annual report highlights
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Hilton Worldwide: 2018 annual report highlights
Performance |
Category: Worldwide - Industry economy
- Figures / Studies
This is a press release selected by our editorial committee and published online for free on 2019-04-01
HIGHLIGHTSIn 2018, we achieved record-breaking growth for the fourth consecutive year, launched bold corporate responsibility goals and continued to be recognized as one of the world’s best places to work, further strengthening our ability to attract top talent and drive returns.KEVIN JACOBS, CHIEF FINANCIAL OFFICERThe Network Effect
In our 99th year, we delivered strong results driven by a commercial engine that generates industry-leading RevPAR premiums, higher returns for shareholders, and added value for our owners.GLOBAL
GrowthHilton is one of the world’s largest hospitality companies, with more than 5,600 properties, comprising nearly 913,000 rooms in 113 countries and territories. We are committed to being everywhere our guests want to travel.GROWTH BY BRAND
2008-2018The Americas: We expanded our luxury offerings with the opening of Waldorf Astoria Hotels & Resorts properties in Las Vegas and Atlanta, and grew our All Suites and Focused Service portfolios, opening our 1,000th All Suites property, and 50th Tru by Hilton.
Europe, Middle East & Africa: LXR Hotels & Resorts launched its first property in Dubai with Al Habtoor Group; we debuted the Hilton Garden Inn brand in France, and introduced Hampton by Hilton to the United Arab Emirates with a 420-room property in Dubai, the world’s largest Hampton.
Asia Pacific: DoubleTree by Hilton expanded its presence in the region, with key openings including DoubleTree by Hilton Okinawa Chatan Resort and DoubleTree by Hilton Hainan Xinglong; we also grew our luxury portfolio with the opening of Waldorf Astoria Bangkok and Conrad Bengaluru.KEY STRATEGIC
PrioritiesAlign
CULTURE & ORGANIZATIONThroughout the world, our performance-driven, purpose-led culture is united around a common mission – to be the world’s most hospitable company. - Ranked #2 World’s Best Workplace by Great Place to Work
- Recognized as #1 Workplace for Diversity by FORTUNE and a Top 10 Company for Diversity by DiversityInc
- Created more than 28,000 new hospitality jobs globally
- Awarded 10 Team Members the opportunity to take a paid four-week Thrive Sabbatical to give a dream or live a dream as part of a commitment to encourage Team Members to Thrive@Hilton
- In 2018, hired 10,000 veterans in the U.S.A. through Operation: Opportunity, part of our commitment to hire an additional 20,000 veterans, spouses, dependents, and caregivers by 2020
Win
ON CUSTOMER EXPERIENCEThe best-performing portfolio of brands in the business builds on commercial capabilities to maximize revenue and innovative digital technology to personalize guest experiences. - Demonstrated the power of our network effect by increasing industry-leading market share premiums 100 basis points for the full year
- Enrolled more than 14 million new Hilton Honors members, bringing total membership to more than 85 million
- Scaled industry-first Digital Key technology to more than 4,100 properties with 7.6 million keys downloaded in 2018
- Rolled out more than 1,800 Connected Rooms, enabling guests to create more personalized travel experiences through partnerships with Netflix and SHOWTIME and other customization features
Expand
GLOBAL FOOTPRINTHilton’s global presence continues to grow at a record pace, bringing our innovative brand offerings to new and exciting markets. - Grew development pipeline to more than 364,000 rooms across 15 brands, supported by record approvals of nearly 110,000 rooms
- Opened more than a hotel per day, adding 452 properties and bringing our portfolio to more than 5,600 properties with nearly 913,000 rooms in 113 countries and territories
- Unveiled Motto by Hilton, an affordable lifestyle micro-hotel brand that will give guests the freedom to create their own experiences in the world’s top urban destinations
- Expanded our luxury portfolio with the launch of LXR Hotels & Resorts, a luxury collection of distinctive hotels and resorts offering singular service and remarkable local experiences
- 364,000 + ROOMS IN THE PIPELINE
- 5,600 + PROPERTIES
- NEARLY 110,000 ROOMS APPROVED
- 452 PROPERTIES OPENED
- 113 COUNTRIES AND TERRITORIES
Maximize
PERFORMANCECapitalizing on strong industry fundamentals, our resilient, fee-driven business executes against a consistent strategy with clear objectives: grow market share and free cash flow to maintain a strong balance sheet and accelerate capital return.
+ ~ 7% Net Unit Growth
+ 6% Rooms in Pipeline from 2017
$2.79 Adjusted Diluted EPS*
+ 3% System-Wide 2018 Revenue Per
Available Room (RevPAR) Growth
+ 10% Adjusted EBITDA* to $2.1 Billion
$1.9 Billion Returned to Shareholders in the Form of Buybacks and Dividends*
Reconciliations of non-GAAP to GAAP financial measures can be found on pages 12 and 14 in our Fourth Quarter and Full Year 2018 earnings press release.
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