Omni Hotels & Resorts Earn Highest Ranking From J.D. Power and Associates (United States)
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Omni Hotels & Resorts Earn Highest Ranking From J.D. Power and Associates (United States)
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Category: North America & West Indies / Carribean islands - United States
This is a press release selected by our editorial committee and published online for free on 2010-07-28
Annual Study Ranks Hotel Brand Highest in Guest Satisfaction Among Upscale Segment
Omni Hotels & Resorts ranked highest among 15 upscale hotel brands, according to the J.D. Power and Associates 2010 North America Hotel Guest Satisfaction Index Study(SM) released today. This marks the company's fourth time as the top hotel in the segment as the brand first earned the highest ranking in 2000 and also took top honors in 2005 and 2006.
According to the J.D. Power and Associates study, Omni Hotels & Resorts achieved an overall score of 817 compared with the average 791 score for the upscale segment. The study is based on responses from over 53,000 guests who stayed in a hotel from May 2009 through June 2010.
"Our brand culture is relentlessly focused on delivering exceptional service to our guests," said Mike Deitemeyer, president of Omni Hotels & Resorts. "This ranking is a testament to our outstanding associates and unique luxury properties, which incorporate the authentic local flavor of a destination, creating a truly memorable experience for both business and leisure travelers."
This top ranking demonstrates Omni's emphasis on enriching the guest experience. For more than 20 years, the luxury brand's loyalty program, Select Guest, has provided a heightened level of personalized service and today, guests receive perks such as complimentary Wi-Fi, pressing, shoe shines, morning beverage delivery service and eco-friendly housekeeping options - to name a few - as well as the ability to earn one free night for every ten nights.
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