Pan Pacific Hotels and Resorts Rated Overall Top Scorer and Best Luxury Hotel in Market Metrix Hospitality Index
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Pan Pacific Hotels and Resorts Rated Overall Top Scorer and Best Luxury Hotel in Market Metrix Hospitality Index
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Category: Worldwide - Exclusive experiences
- Rewards
This is a press release selected by our editorial committee and published online for free on 2009-02-26
Pan Pacific Hotels and Resorts has achieved victory in customer satisfaction for being the top scorer across all hospitality segments and overall winner of the luxury hotel category with the highest score of 92.6, in the 2008 Annual Market Metrix Hospitality Index (MMHI).
“We are honoured that Pan Pacific Hotels and Resorts has been awarded with this esteemed accolade as the overall top performer in customer satisfaction. This recognition wouldn’t have been possible without our associates and their dedication is integral to the success of our business. We believe in creating true value for our guests and for instance, our Preferences by Pan Pacific offer empowers guests to create a personalised stay and thus, making it more memorable when they stay with us,” said A. Patrick Imbardelli, President and CEO of Pan Pacific Hotels and Resorts.
Pan Pacific Hotels and Resorts received rave reviews from guests on its renowned Asian hospitality of personalised care which encompasses a culture of subtleness, delicate service and attention to detail. Guests were also very pleased with the efficient response time as Pan Pacific has increasingly adopted customer-centric technologies to improve hotel service standards.
In addition to Pan Pacific’s user-friendly and award-winning brand website: panpacific.com, the hotel chain has recently launched ‘PANTHER’, a central reservations and distribution system with enhanced transactional capabilities across all reservations channels. PANTHER enables customers to enjoy greater personalisation in their hotel experience through enhanced integration with the hotels’ customer relationship management database.
Managed by Market Metrix, MMHI is the largest, independent and most in-depth measure of consumer brand satisfaction in the travel/hospitality industry, based on 35,000 customer interviews conducted every quarter. The annual MMHI Awards are coveted by lodging and travel enterprises worldwide.
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