Homewood Suites by Hilton® Announces Suite Selection Tool Now Available to All Hilton HHonors® Members
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Homewood Suites by Hilton® Announces Suite Selection Tool Now Available to All Hilton HHonors® Members
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Category: Worldwide
This is a press release selected by our editorial committee and published online for free on 2008-06-24
Industry First Allows Guests to View and Book Specific Suites Online at More Than 200 Properties
Homewood Suites by Hilton®, the international brand of upscale, all-suite, residential-style hotels is proud to announce that its innovative online Suite Selection tool is now available to all Hilton HHonors® Members. Suite Selection, available at www.HomewoodSuites.com is a Web-based tool that allows guests to view the hotel floor plan and images of the suites available, choose the exact location of a requested suite, and check-in online before arriving at the property.
Suite Selection provides guests more flexibility than ever - allowing Hilton HHonors members to choose the exact room that suits their needs - away from the elevator, a high floor, near the pool – whatever they desire! When guests make a reservation online using their Hilton HHonors profile, they will be invited to check-in up to 36 hours in advance of arrival. At that time, the guest can view the layout of available suites in proximity to the Lodge, swimming pool, elevator, parking, fitness center, or other property amenities.
Suite Selection was originally launched to Hilton HHonors Diamond and Gold members in 2007. In an online survey of more than 1,200 users conducted by the brand earlier this year, guests reported that the tool allowed them to, “feel more in control” of their frequent travel as well as that, “the biggest value is the power of choice – I can choose the suite instead of someone else choosing it for me.” Sixty percent of respondents reported high satisfaction with the Suite Selection tool and more than half said it enhanced their travel experience. An additional two-thirds of guests reported that Suite Selection was easy to use and to understand.
“Suite Selection is doing for the Homewood brand what seat selection did for the airlines more than a decade ago,” said Rebecca Wyatt, Senior Vice President, Brand Management. “As the majority of our guests are with us for five or more nights, empowering these individuals to make their own choices and to create a sense of home becomes even more important.”
Suite Selection has proven to be a great success for the brand, winning commendation throughout the industry, as well as garnering several customer satisfaction and innovation awards from Budget Travel Magazine and a leading consumer publication.
Visit the below link for a demo of the Suite Selection program, which provides a glimpse into the unparalleled functionality of this tool and how thousands of Homewood Suites guests are benefiting from its practicality and ease-of-use: http://hilton.com/en/hw/promotions/floorplandemo/index.jhtml.
Launched in 1989, the Homewood Suites by Hilton brand today has more than 235 hotels open with another 140 in the development pipeline in various stages of construction. Beyond its spacious suites and home-like amenities, Homewood Suites guests can find at each hotel an on-site Suite Shop® convenience store, fitness center and guest laundry at most locations. Guests can also enjoy a daily complimentary Suite Start® hot breakfast and a Welcome Home® reception featuring a complimentary light meal and beverages Monday-Thursday evenings. Additional guest services at Homewood Suites by Hilton hotels include a complimentary grocery shopping service1 and a complete business center at most locations.
To make reservations at a Homewood Suites by Hilton hotel, travelers can visit the Homewood Suites Web site at homewoodsuites.com or call 1-800-CALL-HOME®. Homewood Suites participates in Hilton HHonors® - the only guest reward program to offer members Points and Miles® and No Blackout Dates. HHonors members can Double Dip® to accumulate both hotel points and airline miles for each qualifying stay. Also, with No Blackout Dates and no capacity controls, if a standard room is available, members can redeem points for it.
Hilton Hotels Corporation is the leading global hospitality company, with more than 3,000 hotels and 500,000 rooms in 74 countries, with more than 135,000 team members worldwide. The company owns, manages or franchises some of the best known and highly regarded hotel brands including Hilton®, Conrad® Hotels & Resorts, Doubletree®, Embassy Suites Hotels®, Hampton Inn®, Hampton Inn & Suites®, Hilton Garden Inn®, Hilton Grand Vacations™, Homewood Suites by Hilton® and The Waldorf=Astoria Collection™.
Hilton Hotels Corporation is an Official Sponsor of the U.S. Olympic Team, which will extend through the 2010 Olympic and Paralympic Winter Games in Vancouver, the 2012 Olympic and Paralympic Games in London, the 2010/2012 U.S. Paralympic Team and the 2011 U.S. Pan American Team.
The Hilton Family of Hotels adheres to founder Conrad Hilton’s philosophy that, “It has been, and continues to be, our responsibility to fill the earth with the light and warmth of hospitality.” The company put a name to its unique brand of service that has made it the best known and most highly regarded hotel company: be hospitable®. The philosophy is shared by all brands in the Hilton Family of Hotels, and is the inspiration for its overarching message of kindness and generosity.
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