Fairmont Scores a Knockout in Service Excellence
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Fairmont Scores a Knockout in Service Excellence
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Category: Worldwide
This is a press release selected by our editorial committee and published online for free on 2008-02-28
Ranks 3rd in J.D. Power and BusinessWeek's Customer Service Champs survey
Fairmont Hotels & Resorts scores big with guests when it comes to service excellence, according to BusinessWeek magazine and J.D. Power & Associates. In the "Customer Service Champs" survey unveiled in the March 3rd 2008 issue, Fairmont Hotels & Resorts scored a remarkable third place overall out of the 50 best providers of customer service.
The list was developed using the scores from a series of studies from J.D Power & Associates' 2007 database for each brand, and a supplementary survey of 5,000 readers through the BusinessWeek Market Advisory Board. In addition, credit was given for scoring high within an industry. The magazine's cover story also investigated the techniques, strategies and tools that companies use to deliver great service.
"Fairmont's high ranking in this survey is a credit to our 30,000 colleagues, who are our brand ambassadors, creating memorable experiences and offering warm, sincere service on a daily basis," said Carolyn Clark, senior vice president of human resources. "It also speaks to our powerful Human Resource programs which motivate our employees and recognizes their efforts with rewards systems modeled on the personalized experiences we strive to provide for our guests."
Fairmont received top marks in the luxury hotel sector and also outranked brands in other business segments, such as the auto, insurance and food service industries.
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