Conrad Hotels & Resorts Introduces Luxury Segment’s First Comprehensive Pre Check-In Feature through its Conrad Concierge App
Award-Winning App Enables Guests to Customize and Share Hotel Stays Digitally |
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Conrad Hotels & Resorts Introduces Luxury Segment’s First Comprehensive Pre Check-In Feature through its Conrad Concierge App
Award-Winning App Enables Guests to Customize and Share Hotel Stays Digitally |
Category: Worldwide - Exclusive experiences
- What's new?
This is a press release selected by our editorial committee and published online for free on 2013-10-23
Conrad Hotels & Resorts introduces the luxury hospitality segment’s first comprehensive pre check-in feature to its award-winning travel mobile application, Conrad Concierge. All guests at each of the Conrad brand’s 24 hotels worldwide can now find greater customization and convenience at the touch of a button – from selecting pre-arrival amenities to ordering in room dining and enjoying mobile check-out. Since Conrad introduced the platform with check out and amenity pre-selection functionality in November 2012, the app has been downloaded more than 100,000 times.
“Use of our Conrad Concierge app among global luxury travelers is on the rise, especially as more guests manage travel accommodations when and how they want through mobile devices,” said John T. A. Vanderslice, global head, luxury and lifestyle brands, Hilton Worldwide. “With these enhancements, Conrad strengthens its position as a leader within the luxury category by creating an expectation of tailored and customized services for guests, to the point that features like our app become a natural extension of their stay with us.”
In 2012 Conrad Concierge began giving guests the ability to choose from bespoke bath amenities, pre-select the types of pillows they would like, use mobile check out to bypass the front desk at departure and ensure their favorite newspaper will be delivered the morning of their stay. These intuitive features and others are designed to deliver the brand’s promise of offering the greatest luxury of all – The Luxury of Being Yourself.
Expanded capabilities of Conrad Concierge include:· Pre Check-In – All guests can pre check-in to the hotel through Conrad Concierge and provide their estimated time of arrival any time after completing their booking. The pre check-in feature expands a Conrad service provided to Gold and Diamond Hilton HHonors members since 2005. Additionally, guests can order special requests to be ready upon arrival. This new functionality expedites the check-in process at the hotel, as travelers can forego traditional check-in and pick up room keys at their convenience.
· Socially Integrated – Users can link their Facebook and Twitter feeds to Conrad Concierge to easily share their own updates with their social network directly from the app;
· Seamless Log-In Experience – Users are able to log-in with their Hilton HHonors username/password. Intuitive enhancements eliminate the need to login each time the app is launched;
· Custom SMS Notifications – Users can now opt-in to receive SMS notifications regarding their personal service requests and needs directly to their mobile phone;
· Improved User Functionality – Several enhancements have been made to the landing pages and subsequent screens to improve user functionality and delivery content more directly to users.
Conrad Hotels & Resorts was awarded the 2013 Hotel Visionary Award by Hospitality Technology for best Customer-Facing/In-Room Technology Innovator for the development of Conrad Concierge.
The app is an example of Hilton Worldwide’s ongoing commitment to providing guests greater choice and control with offerings that meet ever-changing customer expectations. In 2005, Hilton Worldwide was the first hotel company to launch online room selection across all of its brands. This feature enabled Hilton HHonors Gold and Diamond members to pre-select their rooms prior to arrival through a variety of channels, including a member’s HHonors profile, HHonors mobile app or pre-arrival email.
About Conrad Hotels and ResortsConrad Hotels & Resorts is the destination for the new generation of smart luxury travelers for whom life, business and pleasure seamlessly interact – people who know that the greatest luxury is The Luxury of Being Yourself. A global brand consisting of 24 properties across 5 continents, Conrad Hotels & Resorts offer guests personalized experiences with sophisticated, locally inspired surroundings and connections to people and places around the corner or halfway around the world. Intuitive service is delivered with the Conrad Concierge App that puts Conrad’s services and amenities at the guest’s fingertips, whether ordering room service or a wakeup call to customizing the room’s pillow options or arranging reservations at our locally inspired cuisine and spa offerings. Conrad is a global luxury brand of Hilton Worldwide with plans to add 12 more properties to the brand’s portfolio.
About Hilton WorldwideHilton Worldwide is a leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For 94 years, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. The company is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Its brands are comprised of more than 4000 hotels and timeshare properties, with more than 650,000 rooms in 90 countries and territories and include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors.
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