Marriott expands online pre-arrival planning to meetings and conferences worldwide
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Marriott expands online pre-arrival planning to meetings and conferences worldwide
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Category: Worldwide
This is a press release selected by our editorial committee and published online for free on 2006-08-09
Marriott International, Inc. (NYSE:MAR) announced today the expansion of At Your Service® pre-arrival planning to meetings and events worldwide. The complimentary service is part of Marriott’s Spirit to Serve Our Guests initiative and will be available at nearly 2,500 hotels worldwide, including Marriott Hotels & Resorts, JW Marriott Hotels & Resorts, Renaissance Hotels & Resorts, Courtyard, SpringHill Suites, Fairfield Inn, Residence Inn, TownePlace Suites and Marriott Conference Centers.
As a part of the pre-arrival planning for groups, Marriott will make the optional service available to meeting planners so attendees can receive details of their stay five days prior to arrival. Resort meeting attendees will receive an e mail 14 days in advance. The pre-arrival e mail will include a reservation confirmation, information about property-specific amenities, the weather forecast, maps, directions and transportation from the airport and local area information.
“We have received great feedback from customers on our pre-arrival planning service, which is already available to business and leisure travelers,” said Mike Beardsley, senior vice president, national group and field sales, Marriott International, Inc. “Now meeting planners can choose to extend this popular service to their attendees as an added value of convenience and information.”
The pre-arrival planning service, launched early last year, was created after 80 percent of guests surveyed said they would book their next trip with Marriott if they received information about their stay that was personalized, reassuring and timely. The At Your Service® pre-arrival planning service is a part of Marriott’s Spirit to Serve Our Guests initiative, which focuses on building personal relationships with customers and providing excellent products and services when and how guests want them.
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