Concorde Hotels & Resorts selects Quadriga as its new partner for HSIA and In-room Entertainment Services for its entire European Estate
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Concorde Hotels & Resorts selects Quadriga as its new partner for HSIA and In-room Entertainment Services for its entire European Estate
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Category: Europe - Suppliers
- Providers
This is a press release selected by our editorial committee and published online for free on 2012-12-13
Quadriga, the leading provider of technology solutions to the global hospitality industry, has been selected by luxury Concorde Hotels & Resorts to deliver integrated hotel technologies, including in-room entertainment services, High Speed Internet Access and High Definition TV programming in all of its properties across Europe. The agreement includes the provision of Quadriga‟s 3rd generation IPTV-based guest communications platform, Sensiq, its digital mobile platform Qvalet, flexible wired and WiFi Qconnect Internet services, and a wide range of LED TVs from leading brands.
For Concorde Hotels & Resorts, a global hospitality company and part of Groupe du Louvre, it was essential to find a partner with the right vision and expertise in order to evolve with Concorde‟s own business and guest needs. This required a technology partner who has the ability to provide a flexible and future-proof technology solution. Core to Concorde‟s requirements was state-of-the-art in-room guest entertainment and technology to support their overall brand proposition and to build competitive advantage.
Marius Bessarion, Purchasing Manager, Concorde Hotels & Resorts comments, “Throughout our selection process we were focused on finding a partner who could provide us now, and in the future, with the appropriate guest technology solution to support our unique, luxury brand proposition. Also, we were looking to adopt the latest technology, which would enable each hotel to promote its services and special offers directly to guests, via the in-room TV as well as via their personal mobile devices.”
Quadriga‟s Sensiq guest communications solution will enable Concorde properties to deliver an intuitive TV guest experience and a wide range of tailored and relevant multi-media content. It will also provide a powerful sales and promotional channel, specifically with its „Direct2Guest‟ feature, which enables the delivery of high impact marketing and advertising campaigns to targeted guests.
Furthermore, with Quadriga‟s Qvalet mobile service, guests will be able to interact with their hotel before, during and after their stay, to view valuable information, make bookings and reservations, and purchase products and services via their personal mobile devices.
“Sensiq‟s powerful TV guest experience and exciting promotional features, combined with the opportunities presented to us by the Qvalet mobile capability – and further complemented by a range of flexible guest Internet connectivity options, meant that Quadriga was the clear partner of choice for us,” continues Marius Bessarion. “This was further reinforced with a demonstration of Quadriga‟s new „Personal Media Network™ (PMN™) at the recent Equip‟hotel in Paris, which was awarded the most innovative technology solution at the show.”
Roger Taylor, Quadriga‟s CEO comments, “Concorde Hotels & Resorts is synonymous with luxury, style and heritage. We are delighted to be selected by such an illustrious group of hotels and resorts as their partner, and are confident that our market-leading range of innovative hospitality technology solutions will ensure that they can achieve their business goals, today and into the future. We are progressing with installations initially in the Concorde Berlin, extending to multiple Concorde properties across France and Europe over the next two years.”
About Quadriga
Quadriga integrates TV and mobile communications platforms, Internet, network and multimedia solutions for the global hospitality industry, delivering operational efficiencies and new revenue opportunities, enabling customers to better compete in an interactive, interconnected and globally accessible world.
Through an ever-growing portfolio of products, services and content Quadriga provides customers with the flexibility and reassurance that they can obtain a complete and relevant technology solution that meets their business revenue, guest satisfaction and operational efficiency targets, all from a single partner. Quadriga‟s range of TV and mobile communications platforms, easy-to-use guest Internet solutions, network consultancy and delivery services and multimedia content means it can work with its customers to converge today‟s disparate technologies to create a technology ecosystem that delivers unequalled guest service and hotel operational efficiency.
As the hospitality sector expands globally, Quadriga‟s global footprint extends across Europe, the Americas, the Middle East, India and key parts of Africa. Plans are also in place to expand into Australasia and South America. This is being achieved through a combination of Quadriga‟s own operations and a distribution model into selected countries and territories.
Quadriga has over 30 years experience serving the hospitality sector, supporting 345,000 guest rooms and the number 1 in Europe and the number 2 globally. The company has unrivalled expertise and over 10 years experience in managing hotel networks, internet provision and digital IP systems, with over 120,000 internet rooms . The company will continue to leverage its capabilities and deep knowledge of the hospitality sector to create solutions and products that harness the latest technologies and meet ever evolving customer needs and guest expectations.
About Concorde Hotels & Resorts
Concorde Hotels & Resorts is a collection of unique hotels in legendary places, unified but not uniform. Located at the heart of legendary places, each hotel symbolizes an essence unveiling its most profound secrets with a modern twist. Concorde Hotels & Resorts is a global hospitality company with a strong historical heritage, a clear positioning on the luxury market and an active dedication towards the future.
Part of Groupe du Louvre it owns, operates, manages and franchises 25 hotels and resorts such as Hotel de Crillon, Hotel Lutetia, Concorde La Fayette, Hotel Martinez, Palais de la Méditerranée, Concorde Berlin, just to name a few. You are invited to enter a world of connoisseurs at Concorde hotels & resorts.
A global hospitality company, part of Groupe du Louvre
Concorde Hotels & Resorts (a brand within Groupe du Louvre) operates a global structure having a strong expertise in dynamic sales, Marketing Distribution systems, Finance and Human Resources. The support provided to hotels also covers a wide range of solutions in Quality & Design, Purchase, Training and IT.
A collection of unique hotels in legendary places
When you enter a Concorde Hotel you discover a large selection of properties which are unified but not uniform.
You know this is the time to celebrate with passion and share an authentic and stylish experience.
Located at the heart of legendary places, each hotel symbolizes an essence unveiling its most profound secrets with a modern twist.
Concorde, serving you, serving the Earth
We, at Concorde Hotels & resorts want to take our profession to a place where guests enter into a lasting relation with our hotels, where they live and stay in a climate of trust and our employees come to work with pride and peace of mind, while actively participating in our communities.
Concorde Hotels
France
- Concorde Opéra Paris, Paris
- Hotel Concorde la Fayette, Paris
- Hotel Concorde Montparnasse, Paris
- Hotel de Crillon, Paris
- Hotel du Louvre, Paris
- Hotel Lutetia, Paris
- Hôtel de la Cité Concorde Lyon, Lyon
- Hotel Imperator, Nîmes
- Hotel Martinez, Cannes
- Hotel Palais de la Méditerranée, Nice
- Villa Massalia, Marseille
Europe & North Africa
- Don Carlos Leisure Resort & Spa, Marbella, Spain
- Hotel Casa Marcello, Prague, Czech Republic
- Hotel Concorde Berlin, Berlin, Germany
- Hotel de la Paix, Geneva, Switzerland
- Hotel Paris, Prague, Czech Republic
- Princesa Sofia Hotel, Barcelona, Spain
- Concorde El Salam Hotel Cairo, Cairo, Egypt
- Concorde El Salam Hotel Sharm El Sheikh, Sharm El Sheikh, Egypt
- Les Berges du Lac Concorde, Tunis, Tunisia
Rest of the World
- Cerulean Tower Tokyu Hotel, Tokyo, Japan
- Nagoya Tokyu Hotel, Nagoya, Japan
- The Colonnade Hotel, Boston, USA
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