Melco Crown Entertainment is the World's First Hospitality Company to Achieve ISO 20000 Certification (China)
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Melco Crown Entertainment is the World's First Hospitality Company to Achieve ISO 20000 Certification (China)
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Category: Asia Pacific - China - Exclusive experiences -
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This is a press release selected by our editorial committee and published online for free on 2011-07-28
First-ever ISO 20000 Certification Awarded in Macau; IT Service Management Pioneers Industry and Sets New Benchmarks
Melco Crown Entertainment Limited (Nasdaq:MPEL) ("Melco Crown Entertainment" or the "Company"), a developer and owner of casino gaming and entertainment resort facilities focused on the Macau market, has become the world's first hospitality company to achieve the ISO 20000 certification for IT Service Management System.
ISO 20000, based on Information Technology Infrastructure Library (ITIL) Version 3.0 Framework, is considered the gold standard for IT service management in the world. It reflects the maturity of the Company's integrated process approach to effectively deliver business technology services to meet customer and business requirements across all functional units and business collaborators by using private cloud architecture.
The newly acquired certification complements the ISO 27001 Certification for IT Security Management System the Company received in 2009.
Mr. Roger Seshadri, Senior Vice President and Chief Information Officer of Melco Crown Entertainment, said, "It was an extremely rigorous exercise and I am very proud of our team for their tireless efforts in implementing all the best practices resulted in this prestigious international recognition.
"I would also like to thank our Co-Chairman and CEO, Mr. Lawrence Ho, and the whole management team for being open-minded, giving us full support for doing something no company has ever done here in Macau - it is exactly because we dare to do something no one has done before that we lead the industry. Our courage and innovation will continue to set new industry standards."
Melco Crown Entertainment's information technology innovation has been widely recognized globally. The Company has been a recipient of CIO 100 Award in 2011 and CIO 100 Asia Award in 2010 presented by CIO Magazine, and winner of Enterprise Innovation Awards presented by IDC Asia in Hong Kong.
Melco Crown Entertainment owns and operates City of Dreams (www.cityofdreamsmacau.com), flagship integrated leisure and entertainment resort and home of The House of Dancing Water, the world's largest water-based performance; Altira Macau (www.altiramacau.com), a Forbes Five-Star luxurious casino hotel; and Mocha Clubs (www.mochaclubs.com), one of Macau's largest non-casino based electronic gaming chain.
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