New General Manager turning vision into reality at Sunway Resort Hotel & Spa (China)
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New General Manager turning vision into reality at Sunway Resort Hotel & Spa (China)
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Category: Asia Pacific - China - Careers
- Appointments
This is a press release selected by our editorial committee and published online for free on 2011-07-01
John Autelitano has been appointed General Manager of the 1,234-room Sunway Resort Hotel & Spa, overseeing operations of the five hotel properties within the Sunway Integrated Resort City.
John, an Australian-born Italian, has 17 years of successful business entrepreneurship and 18 years of hospitality experience in his career portfolio. As a luxury-tier hospitality executive, John’s philosophy, principles and practices have been garnered working for renowned hotel chains The Ritz-Carlton and Marriott International, in Asia Pacific, The Caribbean and the United States of America.
Passionate about his craft and his team, this enthusiastic and results-oriented leader has taken quality service to world-class levels in the past 20 months that he has been attached to Sunway Resort Hotel & Spa, first as its Hotel Manager and then as Acting General Manager prior to assuming his current position. While he takes a humanistic approach, laced with a good sense of humour, John believes an effective leader’s legacy is not about their personality, but what he or she leaves behind for the company and their staff.
“Sunway Resort Hotel & Spa’s most precious resource is its employees. To build a flourishing business you must first build your team,” says John. “Every one of our employees understands the crucial role they play in providing the ultimate guest experience. And they continuously exceed our guests’ expectations, not just with superior service but also with their enthusiasm. This is reflected in our large number of repeat guests”.
With all the changes and expansions taking place at Sunway, both within the Sunway Integrated Resort City and internationally, the company provides exciting opportunities for staff to grow and prosper professionally.
John says, “At Sunway we are all about training and creating sustainable leadership. For me, it is an honour to be leading the Sunway Resort Hotel & Spa team, as we focus on ‘turning vision into reality’ at this exciting time in the Company’s life”.
Apart from focussing on the guest experience through service excellence, John has also played a key role in overseeing upgrading of products and facilities like the Presidential Suite, swimming pool and its surroundings as well as the latest addition to its culinary offerings – Fuzion – the all-day cafe of the flagship 5-star Sunway Resort Hotel & Spa.
The 1,234-room Sunway Resort Hotel & Spa is part of the 800-acre Sunway Integrated Resort City; an award-winning destination which is also one of the region’s best known tourist landmarks. It is a compelling choice for both leisure and business, drawing thousands of guests for vacations, meetings, incentives, conventions and exhibitions alike. Sunway Resort Hotel & Spa was part of Sunway REIT which was listed on the main market of Bursa Malaysia Securities Berhad in mid-2010. Sunway REIT was the largest listing on the Real Estate Investment Trust in Malaysia’s corporate history. The flagship 5-star Sunway Resort Hotel & Spa, the 4-star Pyramid Tower Hotel and part of The Villas were incorporated into the REIT.
The Hotel also has the proud distinction of receiving a host of awards and accolades; the latest being “Best Hotel Partner” by booking.com, “Top Kuala Lumpur Producer 2010” in the Wotif Group Top Producer 2010 awards, and most recently “SUPER BRAND – The Best Preferred Leisure Destination” in the Asia Success Award 2010/2011 by Asia Success Inc.
The multiple Sunway Resort Hotel & Spa development consists 441 Club and Premier guestrooms and suites at the 5-star Sunway Resort Hotel & Spa, 534 Superior Rooms at the 4-star Pyramid Tower Hotel, 230 serviced residences at Pyramid Suites & Studios, 17 Asian inspired luxury villas at The Villas, and 12 fully-furnished resort townhouses at The Duplex.
It additionally features a total of 10,000 square metres of unobstructed meeting and function space within 55 meeting rooms, the massive Sunway Pyramid Convention Centre, Grand Lagoon Ballroom and Meet On-10 – ideal for small meetings and brainstorms.There is also the Balinese-inspired Mandara Spa, 24 hour fitness centre, super dance music club EUPHORIA by Ministry of Sound entertainment outlets that make up the iconic Hotel landmark.
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