Hyatt Selects Dell Services for Innovative Technology Solutions (United States)
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Hyatt Selects Dell Services for Innovative Technology Solutions (United States)
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Category: North America & West Indies / Carribean islands - United States
This is a press release selected by our editorial committee and published online for free on 2011-06-29
Dell Services to provide IT services and support for Hyatt’s corporate locations and North American properties
Services include Service Desk Support, Corporate Support Services, Network and Server Support Services, Asset and Inventory Management Services and Project Services
Dell Services announced today that it has signed a new five-year contract with Hyatt Corporation, an affiliate of Hyatt Hotels Corporation, for comprehensive IT services and solutions. Under this agreement, Dell Services will provide flexible IT services and support for Hyatt.
Dell Services will provide Hyatt with a single point of contact for end-user support and incident management with multi-channel access and sophisticated logging and tracking of all IT incidents and contacts.
Through this relationship with Dell, Hyatt will be able to deliver the highest quality of support services and innovation, enabling flexibility for future growth.
Utilizing Dell’s asset and inventory management, security, and project services will help to optimize Hyatt’s core business capabilities by improving processes and assuring quality.
Additionally, Dell’s network and server support services will enable Hyatt to experience greater agility by sharing information and offering real-time data to proactively manage their business.
QUOTES:
“We look forward to working with and delivering Hyatt innovative solutions and services that enable them to provide a differentiated technology experience. Our goal is to provide Hyatt and its team members with solutions and support making it more efficient and easier for them to continue to provide the unparalleled level of hospitality that Hyatt guests have come to anticipate and appreciate.” – Steve Schuckenbrock, president of Dell Services
“We are thrilled to be working with Dell to provide Information Technology services and support our corporate locations and properties in North America. We believe that this relationship will help us increase efficiencies of our IT systems, enhance the technology experience provided to both our guests and associates, and provide Hyatt with greater operation flexibility and innovation.” – Harmit Singh, Executive Vice President and Chief Financial Officer, Hyatt Hotels Corporation.
About DELL
Dell Inc. (NASDAQ: DELL) listens to customers and delivers worldwide innovative technology and business solutions that give them the power to do more. Dell Services develops and delivers a comprehensive suite of services and solutions in applications, business process, consulting, infrastructure and support to help customers succeed. Learn more at www.dell.com.
About Hyatt Hotels Corporation
Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company with a proud heritage of making guests feel more than welcome. Thousands of members of the Hyatt family strive to make a difference in the lives of the guests they encounter every day by providing authentic hospitality. The Company's subsidiaries manage, franchise, own and develop hotels and resorts under the Hyatt®, Park Hyatt®, Andaz®, Grand Hyatt®, Hyatt Regency®, Hyatt Place® and Hyatt Summerfield Suites® brand names and have locations on six continents. Hyatt Residential Group, Inc., a Hyatt Hotels Corporation subsidiary, develops, operates, markets or licenses Hyatt ResidencesTM and Hyatt Vacation Club®, which is changing its name to Hyatt Residence ClubTM. As of March 31, 2011, the Company's worldwide portfolio consisted of 451 properties in 43 countries.
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