Vail Resorts Chooses SHL and Taleo to Ensure 'Extreme Customer Service' (United States)
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Vail Resorts Chooses SHL and Taleo to Ensure 'Extreme Customer Service' (United States)
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Category: North America & West Indies / Carribean islands - United States
This is a press release selected by our editorial committee and published online for free on 2010-06-23
Top US Mountain Resort Adds Behavioral Assessment Tool to its Applicant Tracking System to Secure Quality Talent for Optimal Guest Experience
SHL (www.SHL.com) and Taleo Corporation (Nasdaq: TLEO), today announced that they have been selected by Vail Resorts (NYSE: MTN), to employ a long-term talent management strategy and program. Vail Resorts, which hires more than 10,000 seasonal employees annually, turned to SHL for its behavioral assessment expertise, global presence and certified integration with Taleo's leading Talent Management solution.
Vail Resorts appeals to customers and applicants alike for its well-known "extreme" vacation experience. As a result, Vail Resorts attracts more than ten candidates for every open position. The very nature of Vail Resorts' seasonal business presents a unique set of challenges to optimize the hiring process.
"As today's organizations are confronted with ever-growing applicant pools, the task of selecting the right candidate for the right position not only becomes more difficult, but also more critical to overall business performance. By adding behavioral assessments into the hiring decision process, companies like Vail Resorts can more quickly and accurately gauge the potential success of an employee, and place that person in the most suitable position," said Teresa Fearis, Global Alliances Director at SHL.
To address this, Vail Resorts chose Taleo as part of an overall initiative to focus more on strategic talent management. With Taleo, Vail Resorts has been able to attract a higher quality of candidates, while turning the entire hiring experience into a more strategic process for both recruiters and candidates. Vail Resorts will now use SHL's assessments to measure core competencies around customer service, safety and reliability and more easily assess the talent they need to continually deliver an optimal guest experience.
"SHL was a clear choice because of their ability to provide accurate, quantifiable data to help us make more informed and decisive talent decisions. The breadth and depth of SHL's tools, combined with Taleo's Talent Management solution, have been put in place to help us achieve our ultimate vision of the Vail Resorts team," said Bob Chapman, Director of Talent Acquisition at Vail Resorts. "While the mountain ultimately attracts our visitors, it's their stay that makes it an experience of a lifetime. Having the right staff in place makes all the difference for our guests – and that's what sets us apart from competing resorts on the mountain."
The initial implementation of behavioral assessments will span twenty properties across the U.S. and focus on Vail Resorts' hiring practices of approximately 10,000 hourly workers in the first year. The company will use SHL's proprietary Dependability and Safety Instrument (DSI), a pre-screening assessment that gauges a potential employee's likelihood of performing the role safely, reliably and with high levels of customer service. Next, Vail Resorts will use SHL's world-renowned Occupational Personality Questionnaire (OPQ32) to measure aspects of behavior that are crucial to performance potential throughout the managerial and corporate levels. This will ensure that employees are well-matched to their positions, with an aim toward long-term career development and maximizing overall business impact.
"We share Vail Resorts' commitment to extreme customer service and are pleased to be part of their Talent Management success," said Neil Hudspith, Executive Vice President of Worldwide Field Operations and Chief Customer Officer for Taleo Corporation.
SHL is one of Taleo's Premier Assessment Partners, as well as a certified Taleo Passport™ Technology Partner. This partnership allows for a turnkey, custom integration of SHL tools with Taleo's on-demand talent management solutions.
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