Profiles International Announces Rosewood Hotels & Resorts as a 2009 Outstanding Client Winner
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Profiles International Announces Rosewood Hotels & Resorts as a 2009 Outstanding Client Winner
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Category: Worldwide
This is a press release selected by our editorial committee and published online for free on 2010-01-28
Profiles International recognizes Rosewood Hotels and Resorts as a 2009 Outstanding Client. Rosewood uses two products – ProfileXT® and Customer Service Profile™ (hospitality version), and has successfully lowered recruiting costs and increased employee engagement.
Profiles International recognizes Rosewood Hotels and Resorts as a 2009 Outstanding Client. Since partnering with Profiles International in 2004, Rosewood has reduced turnover and increased productivity. Rosewood uses two products – ProfileXT® and Customer Service Profile™ (hospitality version), and has successfully lowered recruiting costs and increased employee engagement.
Rosewood has realized a number of key benefits by using the ProfileXT® and Customer Service Profile™ assessments. Their average tenure of employees that were a good match is 16 months, compared to only 11 months for poor matches, and their cost for a good match selection is about $3,600 versus $5,200 for a poor match. Rosewood's recruiting expenses per hire dropped by almost 80 percent. Good match employees continue to grow their skills and capabilities; while poor match employees' capabilities are almost stagnant.
"We congratulate the entire Rosewood organization," said Jim Sirbasku, CEO of Profiles International. "The esteemed recognition that Rosewood continues to receive reflects all of the hard work, ingenuity and care that each employee puts towards ensuring the success of the organization, one guest at a time."
Rosewood has proven that better matched employees cost less to hire and train, and ultimately stay with the company longer. Additionally, the indirect ROI they experience provides a better understanding of how to most effectively communicate with prospective employees and new hires as well as get them up to speed and productive faster. With this information, they can strategize and customize their management style for each employee instead of generalizing how they manage to every employee.
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