Sol Melia offers full logistic support and assessment for the reparation of globespan clients
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Sol Melia offers full logistic support and assessment for the reparation of globespan clients
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Category: Worldwide
This is a press release selected by our editorial committee and published online for free on 2009-12-21
• The hotel company will assist those clients who have been affected and who, in some cases, need to extend their hotel stay while they arrange their return flights
• Thousands of Globespan clients are left stranded around the world
The collapse of the Scottish tour operator, Globespan, surprised clients, mainly British, staying at 12 hotels and apartments managed by Sol Meliá in various resorts throughout our country, especially in the Canary Islands and the Costa Blanca.
Globespan, a low-cost tour operator based in Scotland, which has been operating in our country for many years, announced yesterday the cancellation of all their flights, as a result of the insolvency of the Company due to financial problems. This announcement especially affected those clients who, having flown to their destination with Globespan, now find themselves in a foreign country with no valid return ticket, nor any cover for their expenses, other than that guaranteed by the CAA (Civil Aviation Authority) for future reimbursement of costs.
Sol Meliá, conscious of their responsibility to ensure the satisfaction of their clients and, especially, to guarantee their peace of mind and comfort during their stay in a hotel pertaining to the Company, have launched a “full logistical support package” for those clients affected by the collapse of Globespan, enabling them to make free calls or personal contacts, in order that that they may book new flights with other airlines and enjoy additional facilities at no extra cost during the period in which they may be obliged to extend their stay until their return home.
A helpdesk providing personalised attention for these clients and a courtesy package, including telephone calls and extra food and drink not included in the services booked, together with late check-out facilities in accordance with each travellers needs, will comprise the basic facilities that Sol Meliá will make available to those affected.
Sol Meliá, the top international resort hotel chain, has a wide experience of dealing with large numbers of travellers and, during its 54 years in the sector, has had to deal with various crisis situations and uncertainty resulting from such incidents. As the Company’s Vice-President and CEO, Gabriel Escarrer Jaume explains, “In situations such as this one, a great Company should be able to react swiftly, ensuring the peace of mind and comfort of those clients who have put their trust in us by booking their holidays at our hotels”.
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