Resorts and Hotels Across Florida Embrace Intelity's ICE (United States)
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Resorts and Hotels Across Florida Embrace Intelity's ICE (United States)
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Category: North America & West Indies / Carribean islands - United States
This is a press release selected by our editorial committee and published online for free on 2009-08-28
Hotels and resorts throughout Florida are welcoming Intelity's Interactive Customer Experience(TM) (ICE) with open arms. From Tallahassee's newest downtown boutique hotel, Hotel Duval, to Ft. Myer's all-suite resort with a breathtaking Gulf of Mexico view, DiamondHead Beach Resort, luxury properties from north to south are offering guests the latest in customer service technology. In Florida's top family destination, Orlando, a world-class guest experience is also possible with Intelity's ICE at The Westin Imagine Hotel, located minutes from famous attractions.
"Intelity is a Florida based company and the support for the ICE solution throughout the state has been overwhelming," says David Adelson, Founder and President of Intelity. "As one of the most popular states for tourism, Florida is an excellent market to put the guest service capabilities of Intelity's ICE to the ultimate test." The front-end of Intelity's ICE serves to assist each guest in maximizing their visit; it features real-time updates for room service menus, resort amenities and area attractions. Beyond the in-room compendium components, Intelity's ICE schedules activities, including spa treatments and dinner reservations, arranges services, such as room service and valet, and allows users to customize their language preference so all guests benefit from this solution, no matter what country they call home.
Allowing the hotel to efficiently manage its staff, Intelity's ICE also offers a backend monitoring system, ICE Control System (ICS). ICS tracks resort activity, staff efficiency and its own return on investment. Intelity's ICE solution is available to properties in four forms, ICE Touch, features an in-room touchscreen computer system, ICE Connect, utilizes personal laptops or other in-room computers, ICE Mobile, operates on smartphones and ICE Lobby, available to guests in the lobby of the hotel. Each version of ICE includes the same front-end and back-end capabilities.
The ultimate user-friendly experience will be available in Florida properties beginning this fall with the Florida roster growing as other properties look to feature Intelity's ICE. The solution is currently available in the United States and will continue its international rollout with Hacienda Tres Rios in Mexico's Riviera Maya in early September. For a live demo and more information on Intelity's ICE, visit www.intelityice.com. Interested hoteliers and timeshare managers can call toll free 1-888-REV PAR 1 to speak with an ICE hospitality expert for more information.
Intelity, headquartered in Orlando, Fla., is a hospitality software solution company focused on the self-service marketplace. Currently, Intelity is distributing ICE and its corresponding ICE Control System, "ICS", backbone system to hotel and resort partners. Intelity designs its software/hardware products with a focus on guest service, quality feedback and direct consumer marketing.
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