West Inn & Suites Selects OPERA Xpress and OPERA Business Intelligence Suite (United States)
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West Inn & Suites Selects OPERA Xpress and OPERA Business Intelligence Suite (United States)
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Category: North America & West Indies / Carribean islands - United States
This is a press release selected by our editorial committee and published online for free on 2009-06-25
MICROS Systems, Inc. (NASDAQ: MCRS), a leading provider of information technology solutions for the hospitality industry, is pleased to announce that the 86-room West Inn & Suites has selected the MICROS OPERA Xpress Property Management System (PMS) and the new OPERA Business Intelligence (BI) as its next generation technology solution. West Inn & Suites has successfully implemented MICROS OPERA Xpress, and will implement OPERA Business Intelligence in August 2009.
The West Inn & Suites, winner of the American Hotel & Lodging Association 2009 Star of the Industry award for Best Guest Service for a small property under 100 rooms, required a system to support its tradition of superior guest service and provide reporting customized to its business. MICROS's OPERA Xpress, a derivative of the proven MICROS OPERA PMS, allows the West Inn & Suites to design a property management system configured to its distinctive needs and budget. Because it is based on the feature-rich OPERA PMS, OPERA Xpress will expand with the West Inn & Suites' growing business needs. This flexible solution allows the West Inn & Suites to work with its existing systems, adding additional functionality with OPERA Xpress.
With the implementation of MICROS OPERA Business Intelligence, West Inn & Suites will improve its forecasting ability and efficiency, as well as track data to compare results based on a variety of factors. West Inn & Suites is particularly impressed with the superior reporting capabilities of OPERA Business Intelligence, which allows it to receive near real-time feedback, as well as clean and process large amounts of data to satisfy the most demanding reporting requirements.
"We place great emphasis on creating a warm and hospitable environment for our employees and guests alike," stated Kim Akers, General Manager, West Inn and Suites. "With MICROS's OPERA suite of products dependably controlling many of our hotel functions, we will be able to apply greater focus on enhancing our guest services."
"We are elated to be selected by the West Inn & Suites as its technology partner," stated Jackie Carey, Vice President Hotel Sales, Western Region, MICROS Systems, Inc. "We look forward to providing the West Inn & Suites a powerful solution with the tools necessary to give its guests superior, attentive service. And the selection of MICROS's OPERA Business Intelligence by West Inn & Suites is validation that the newest addition to the OPERA Enterprise Solution is capable of producing even the most specific reports and functions, customized for any hospitality business, no matter the size. Until now, such powerful analytical tools were only feasible for larger or chain type properties. Bringing the affordability and the power of the latest technology is what MICROS OPERA provides its customers."
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