John Q. Hammons Hotels & Resorts Continues to Lead Top Honors with Embassy Suites Hotels® Brand Awards (United States)
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John Q. Hammons Hotels & Resorts Continues to Lead Top Honors with Embassy Suites Hotels® Brand Awards (United States)
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Category: North America & West Indies / Carribean islands - United States - Exclusive experiences
- Rewards
This is a press release selected by our editorial committee and published online for free on 2009-05-20
Embassy Suites East Peoria – Hotel & Riverfront Conference Center in Illinois Receives Connie Award for #1 Ranking
-John Q. Hammons Hotels & Resorts took home 12 of the top recognitions among the 2008 Embassy Suites Hotels® brand awards announced at the recent 25th Anniversary Embassy Suites brand conference in San Diego. Recognitions included the following:
* Connie Award winner for #1 ranking
* Total Quality System Awards, 11 (of 19)
* Make a Difference Hotel of the Year Award
The outstanding performing hotels were recognized from among Embassy Suites Hotels’ (www.embassysuites.com) national brand portfolio of 200 upscale, all-suite hotels throughout the United States, Canada, Mexico and South America. Springfield, Mo.-based John Q. Hammons Hotels & Resorts is the nation’s leading independent builder, developer, owner and manager of upscale, full-service hotels, resorts and suites (www.jqhhotels.com).
“Our guests have spoken and are telling us loud and clear through their feedback to keep up the great performance, and we will whether it’s day one at a John Q. Hammons hotel or day 2,555,” said Mr. John. Q. Hammons, founder, chairman and chief executive officer of John Q. Hammons Hotels & Resorts.
#1 Spot: Connie Award
John Q. Hammons Hotels & Resorts continued its track record for securing the #1 ranking within Embassy Suites Hotels’ brand awards. Touting the top honor, John Q. Hammons Hotels & Resorts’ Embassy Suites East Peoria – Hotel & Riverfront Conference Center in East Peoria, Ill., received the coveted Connie Award, named for company founder Conrad Hilton. Joe LoMonaco serves as general manager of the 226-suite property, which opened in January 2008 and is connected to 35,000 net square feet of meeting space. The Connie Award is given to properties based on the top Total Quality Scores (TQS) category derived from a property’s year-to-date, overall service and accommodation scores from Satisfaction and Loyalty Tracking (SALT) reports, plus a 12-month average on Quality Assurance scores. The hotel will be honored with a trophy for display in the hotel and a luncheon hosted by the Embassy Suites brand team.
Top Quality System (TQS) Awards
The prestigious Total Quality System Awards were presented to 19 properties in the Embassy Suites Hotels portfolio. In addition to the #1 ranked hotel that received the Connie Award, 10 additional John Q. Hammons Hotels & Resorts properties were recognized and ranked as follows:
* #5, Embassy Suites Northwest Arkansas Hotel, Spa & Convention Center in Rogers, Ark.
* #6, Embassy Suites St. Louis – St. Charles/Hotel & Spa in St. Charles, Mo.
* #8, Embassy Suites Charlotte – Concord/Golf Resort, Spa & Conference Center in Concord, N.C.
* #9, Embassy Suites Hot Springs Hotel & Spa in Hot Springs, Ark.
* #11, Embassy Suites Nashville – South/Cool Springs in Franklin, Tenn.
* #12, Embassy Suites Huntsville – Hotel & Spa in Huntsville, Ala.
* #13, Embassy Suites Hampton Roads – Hotel, Spa & Convention Center in Hampton, Va.
* #14, Embassy Suites Dallas – DFW International Airport North at Outdoor World in Grapevine, Texas
* #15, Embassy Suites Dallas – Frisco Hotel, Convention Center & Spa in Frisco, Texas
* #16, Embassy Suites Albuquerque – Hotel & Spa in Albuquerque, N.M.
Special Recognition
Another John Q. Hammons Hotels & Resorts property was also recognized with the following award:
* Make a Difference Hotel of the Year Award, Embassy Suites Charlotte – Concord/Golf Resort, Spa & Conference Center in Concord (also #8 for TQS Awards)
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