Hilton Family of Hotels Guest Assistance Wins 2009 Stevie® Award for Sales & Customer ServiceSM
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Hilton Family of Hotels Guest Assistance Wins 2009 Stevie® Award for Sales & Customer ServiceSM
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Category: Worldwide - Exclusive experiences
- Rewards
This is a press release selected by our editorial committee and published online for free on 2009-03-05
The Hilton Family of Hotels was presented with a Stevie® Award in the category of Customer Service Complaints Team of the Year in the third annual Stevie Awards for Sales & Customer Service announced in Las Vegas earlier this month. The Stevie Awards for Sales & Customer Service honor and generate public recognition of the accomplishments of sales and customer service professionals worldwide.
More than 500 entries from companies of all sizes and in virtually every industry were submitted to this year’s competition. There are 27 categories for customer service professionals, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; as well as 41 categories for sales professionals, ranging from Global Sales Leader of the Year to Sales Training Program of the Year to Sales Department of the Year. Members of the Awards' Board of Distinguished Judges & Advisors and their staffs selected Stevie Award winners from among the Finalists. Finalists were chosen by business professionals worldwide during preliminary judging.
“This Stevie Award underscores our consistent dedication to excellence in caring for our customers,” said Jim Hartigan, senior vice president, customer, quality and performance metrics, Hilton Hotels Corporation. “The Guest Assistance team earned this award for both excellence and efficiency in customer service, handling more than 600,000 customer contacts in 2008. During that time, their cost per contact decreased and their service scores from guests rose.”
The Hilton Guest Assistance team works diligently with guests and hotels to resolve issues, answer questions and act as a liaison for unsatisfied guests. They also serve as a key contact for guests and hotels during unusual situations like natural disasters, system errors, and hotel issues.
“This year’s honorees demonstrate that even in challenging economic times, it’s possible for organizations to continue to shine in sales and customer service, the two most important functions in business: acquiring and keeping customers,” said Michael Gallagher, president of the Stevie Awards.
The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious American Business Awards. Nicknamed the Stevies for the Greek word “crowned,” winners were announced during a gala banquet on Monday, February 9 at Caesars Palace in Las Vegas. Nominated customer service and sales executives from the U.S.A. and several other countries attended. More details about the Stevie Awards for Sales & Customer Service and the list of honorees in all categories are available at www.stevieawards.com/sales.
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