Rezidor’s Employee Satisfaction Score stands tall at 85.1%
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Rezidor’s Employee Satisfaction Score stands tall at 85.1%
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Category: Worldwide - Industry economy
- Figures / Studies
This is a press release selected by our editorial committee and published online for free on 2009-02-10
The hotel group publishes Climate Analysis 2008
The Rezidor Hotel Group, one of the fastest growing hotel companies worldwide, has published its Climate Analysis 2008 and reports an excellent group-wide Employee Satisfaction Score of 85.1%. “We are extremely pleased that we were able to maintain the result of 2007 – despite a tough and economically unstable year our score stands tall and proves our effective people management and development”, comments Beathe-Jeanette Lunde, Senior Vice President of People Development & Radisson Blu Franchise Operations at Rezidor. The analysis also shows a very good Loyalty Score of the Rezidor employees towards their company which went up from 72 to 75.
The number of participants in all Rezidor hotels across Europe, the Middle East and Africa and at the group’s corporate offices rose to 19,300 versus 17,900 in 2007. The evaluation of each hotel’s and corporate department’s climate saw particularly good results for the fields “personal development” and “ethical standards”. “This reflects the importance and appreciation of Rezidor’s high level trainings like on-job-skills, the company’s own international Business School, Centres of Excellence, the effectiveness of our unique service philosophy “Yes I Can!” as well as the overall presence of our dedicated Responsible Business Programme”, says Beathe-Jeanette Lunde.
Rezidor is conducting Climate Analysis since 1991 and notes a continuous increase of the Employee Satisfaction Score. The annual survey – using a highly developed and detailed questionnaire – measures the company’s working climate on a set of standards, including communication, development opportunities, feedback and appraisal, leadership and company image and culture. The results do not only mirror Rezidor’s current climate but are also the basis for concrete activity plans at each hotel and corporate office in order to further develop and improve internal processes. “It is vital for a fast growing company like Rezidor to continue investing in talented people who life our vision and add value to our core business”, ends Beathe-Jeanette Lunde.
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