Staybridge Suites Named Best in Customer Satisfaction
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Staybridge Suites Named Best in Customer Satisfaction
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Category: Worldwide - Exclusive experiences
- Rewards
This is a press release selected by our editorial committee and published online for free on 2008-08-19
IHG (InterContinental Hotels Group) [LON: IHG, NYSE:IHG (ADRs)], one of the world's largest hotel groups by number of rooms, received what is perhaps the industry's highest form of compliment - recognition for guest satisfaction. IHG's upscale extended-stay hotel brand, Staybridge Suites was honored for the second time this year by Market Metrix, LLC for superiority in customer satisfaction during the second quarter of 2008.
Based on 35,000 customer interviews in a Market Metrix Hospitality Index (MMHI) quarterly survey, guests named Staybridge Suites the leader in customer satisfaction within the upscale hotel segment. Staybridge Suites' score surpassed thirteen other hotel brands in this category."We are thrilled to take home Market Metrix honors for the second time this year," said Robert Radomski, vice president, Brand Management, Extended-Stay Brands, IHG. "Above all, guest satisfaction is what we strive for, so for customers to recognize us in this way, and do it repeatedly, proves to our hotel teams that their efforts are making a difference."
The Market Metrix Hospitality Index (MMHI) is the largest and most in-depth measure of hospitality company performance available today. These benchmarks, delivered through their flagship product Customer MetrixTM, enable Market Metrix clients to compare their results to competitors by STAR segment, AAA classification, Brand, SMSA, industry averages, performers in the top 10% and other classifications.
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