Beginning 01 August 2008, Banyan Tree Hotels and Resorts will commence services of its inaugural global toll free lines, increasing the portfolio of communications and reservations options available to its growing global audience. Administered by Trust International, 18 toll free lines across 17 countries will provide hotel enquiry and booking services for Banyan Tree and Angsana, over strategic key regions including Asia Pacific, Europe, Middle East and the United States.
To celebrate the launch of the toll free lines and reaffirm its commitment to the environment, Banyan Tree will plant a tree for every 10 phone bookings received through the international numbers. The trees will be planted in the heritage Daintree Rainforest, Cairns in partnership with the Australian Rainforest Foundation.
At Your Fingertips
Banyan Tree’s new toll free lines will be a component to build and enhance customer relationships in the localised regions where it is available. Callers will be able to speak to a Banyan Tree or Angsana representative in their own time zone, 24 hours a day, with their queries. This complements existing booking channels including website and travel agent resources.
The move follows Banyan Tree Group’s milestone introduction of its independent GDS “BY” code on 27 September 2007. The Group is entering a new stage of global expansion with close to 50 hotels and resorts (owned and/ or managed by Banyan Tree) opening over the next three years in diverse locations such as Mexico, Greece and Ras Al Khaimah. The launch of the international toll free lines in tandem with the independent GDS code will streamline the booking process for members of the public as well as travel agents.
Banyan Tree is partnering Trust International, a global provider of technology and distributions solutions for the hospitality industry. Leveraging on the expertise of Trust|Voyager CRS, Banyan Tree is seeking to increase its brand share and bookings as it cultivates an international clientele.
List of Toll Free Numbers
Region/Country Toll Free Number Language
Americas
United States 1 800 591 0439 English
Asia Pacific
Australia 1800 050019 English
China (North) 10 800 650 0531 Mandarin and English
China (South) 10 800 265 2502 Mandarin and English
Hong Kong 800 903 881 Cantonese and English
Japan 0120 778 187 Japanese
Korea 00798 6517 380 English
Singapore 1800 232 5599 English
Thailand 001 800 656 923 English
Europe
France 00800 300 200 00 French
Germany 00800 300 200 00 German
Italy 00800 300 200 00 Italian
Russia 810 800 21631049 English
Spain 00800 300 200 00 Spanish
United Kingdom 00800 300 200 00 English
Middle East
Bahrain 800 04336 English
Saudi Arabia 800 865 6033 English
United Arab 800 065 0586 English
