Windsor Hospitality Group’s New Homewood Suites La Quinta Wins Hilton’s Highest Guest Satisfaction Award
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Windsor Hospitality Group’s New Homewood Suites La Quinta Wins Hilton’s Highest Guest Satisfaction Award
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Category: North America & West Indies / Carribean islands
This is a press release selected by our editorial committee and published online for free on 2008-02-04
The Windsor Hospitality Group team at the Homewood Suites La Quinta is still rather excited about their smashing success following their grand opening in August. Recently, this Palm Springs-area property earned a new reason to celebrate; tallies reveal WHG’s Homewood Suites La Quinta has achieved the highest guest satisfaction scores of any new hotel flying a Homewood flag.
“Hilton Hotels Corporation carefully follows what they call ‘SALT’ scores, or ‘Satisfaction and Loyalty Tracking’ scores,” explains Director of Sales Craig Stahl. “SALTs are essentially the primary method Hilton uses to measure guests’ satisfaction with their stay at a specific property. Our Homewood Suites La Quinta has received recognition for the third quarter as having the highest SALTs of any new hotels under the Homewood Suites brand.”
This WHG-managed property scored from their guests a 97-percent overall approval rating from their guests. That is impressive by any standard, but it is the highest number among any of the 26 new Homewood Suites throughout the country.
In the larger corporate context, this news is very exciting to WHG’s parent company, Windsor Capital Group, as well. WCG’s hotel division owns and/or manages 37 brand-name hotels in 13 states from coast to coast. While the majority is in the Hilton Family of Brands, this is their first Homewood Suites and their only property in Coachella Valley.
“We have an immaculate and gorgeous property, which certainly adds to our guests’ experience,” Stahl says. “However, I attribute this honor to our outstanding property team members…Everyone on our team takes great pride in our hotel, and we constantly strive to deliver the best service possible to our guests.”
Stahl and Brad Poncher, WHG’s general manager at the property, are insistent on holding daily team meetings to discuss ways they can improve the service level at the hotel. “We consider feedback from the guests and the team members with equal weight.”
As the results show, thus far that approach is working.
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