Seven franchisees win Marriott's most coveted award for excellence
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Seven franchisees win Marriott's most coveted award for excellence
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Category: Worldwide
This is a press release selected by our editorial committee and published online for free on 2006-06-09
Marriott International, Inc. (NYSE:MAR) honored top select service and extended stay segment franchisees for 2005 at its annual Owners Conference held recently at the JW Marriott Starr Pass Resort & Spa in Tucson, Ariz. Seven companies – Concord Hospitality Enterprises Company, Hospitality Specialists, Inc., InnVentures, Inc., S & S Hotels, Sivica Hospitality, True North Hotel Group Inc., and White Lodging Services Corp. – were awarded Marriott’s highest honor, the Partnership Circle Award, presented to owner and franchise companies for their hospitality excellence. Hundreds of representatives from organizations that own or franchise Courtyard, Residence Inn, Fairfield Inn, TownePlace Suites and SpringHill Suites hotels attended the three-day conference.
“Thanks to the great relationships we have with our owners and franchisees, Marriott is well positioned to execute exciting enhancements to our brands – from new guest rooms and lobbies to services and amenities – that will solidify their place as top performers,” said Joel Eisemann, executive vice president, owner and franchise services, Marriott International. “We value the strong partnership we have with these companies, who live and share our vision. I’d like to congratulate this year’s winners of the Partnership Circle Awards for their outstanding achievements.”
• Concord, based in, Raleigh, N.C., currently owns 38 Marriott branded hotels and has another 16 under development among seven different Marriott brands. Concord, a company known for continuous improvement, was the first to adopt the “Print Me” solution that enables to print documents from their laptops. Concord’s President, Mark Laport, chairs the Courtyard Franchisee Advisory Committee.
• Hospitality Specialists, Inc., of Bethesda, Md., owns and operates eight Marriott hotels across four select service and extended stay brands with two more in the pipeline. Hospitality Specialists is a first-time winner of the Partnership Circle Award.
• InnVentures of Seattle, Wash., boasts the highest guest satisfaction scores among all Marriott franchisees. The company is a member of The Residence Inn Association. For the third year in a row, InnVentures’ Courtyard Hillsboro, Ore., won Hotel of the Year.
• S & S Hotels of Manchester, N.H., owns and operates more than ten hotels among four of Marriott’s select service and extended stay brands. S & S Hotels has grown its portfolio of Marriott hotels consistently year after year and more hotels are planned.
• Sivica Hospitality of Atlanta, Ga., counts two training hotels – a Fairfield Inn and SpringHill Suites – among its portfolio of 12 Marriott-branded properties. The company actively participates in Franchise Advisory Councils and is an energetic participant in volunteer community activities, such as Habitat for Humanity.
• White Lodging Services of Merrillville, Ind., owns and operates nearly 100 Marriott lodging products spanning six brands, and has committed itself to the Fairfield brand direction by converting their 13 Fairfield Inns to Fairfield Inn and Suites. The company participates on Marriott’s Brand Standards and Quality Assurance committees and is a member of the The Residence Inn Association.
• True North, based in Kansas City, Mo., is a long-time developer of Marriott-branded hotels with 12 in total. The company currently has five more in development under four of Marriott’s five select service and extended stay brands. Seven of the True North’s hotels are in the top ten for guest satisfaction scores. The company was a charter member of The Residence Inn Association.
In order to qualify for the Partnership Circle Awards, franchisees must have a significant number of Marriott-branded select service and extended stay hotels open, as well as a minimum of one under development. In addition, franchisees must meet stringent quality assurance criteria, achieve high, portfolio-wide, overall guest satisfaction scores, actively support Marriott initiatives through an Advisory Council or other such activities, and embrace Marriott’s philosophy that states “…take care of the associate and the associate will take care of the guest.”
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