Hilton enables guests to print airline boarding passes from Hotel Check-in Kiosks
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Hilton enables guests to print airline boarding passes from Hotel Check-in Kiosks
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Category: North America & West Indies / Carribean islands
This is a press release selected by our editorial committee and published online for free on 2006-04-17
Further enhancing the travel experience for its guests, from travel planning and check-in to check-out and beyond, Hilton Hotels has announced that the brand now enables guests to print boarding passes for most major airlines at check-in/check-out kiosks within the lobbies of 37 participating Hilton hotels.
The new technology interfaces with 18 major airlines. To print boarding passes, hotel guests follow the simple step-by-step instructions on the kiosk. Using the airlines' own web pages, they can check in for their flight, change seats, request upgrades and print their boarding pass at the kiosk. There is no cost to the guest for this service.
"The ability to print boarding passes provides yet another convenience to consumers who are looking to expedite the airline check-in process," said Tim Harvey, executive vice president and chief information officer. "We believe that by expanding the capabilities of our kiosks with a time-saving solution for flight check-in, guests will have more time for relaxation or other priorities."
Additional existing features of the Hilton check-in kiosks include: enabling guests to view their reservation, check-in to the hotel, obtain the room key and view pre-arrival messages. At the end of the stay, the traveler can check-out at a kiosk by reviewing their bill, confirming or changing the payment method and printing or emailing a copy of the receipt. Hotel staff is readily available to greet guests, answer questions and assist, if needed, at the kiosks. Traditional front-desk services and guest assistance will continue to be available to all customers.
"Travel is about enjoying the journey, and enabling our guests to check into their flight from our lobby kiosks will save them time that is ideally spent on more pleasurable pursuits," said Jeffrey Diskin, senior vice president - Hilton brand management.
Further committed to enhancing the experience of its commuting guests, the Hilton brand also is expanding its Food on the Fly program, currently available at Hilton O'Hare and Hilton Los Angeles Airport, which offers gourmet to-go meals in a box. The Food on the Fly service eases guests' overall travel experience at a time when most airlines no longer automatically provide a meal on flights.
The following hotels offer airline check-in in their lobby kiosks:
Hilton Alexandria -- Mark Center, Va.
Hilton Suites Anaheim/Orange, Calif.
Hilton Anchorage, Alaska
Hilton Atlanta Airport, Ga.
Hilton Austin, Texas
Hilton Suites Brentwood, Tenn.
Hilton Boston Back Bay, Mass.
Hilton Boston Logan Airport, Mass.
Hilton Burbank Airport, Calif.
Hilton Chicago, Ill.
Hilton Chicago O'Hare, Ill.
Hilton DFW Lakes, Texas
Hilton East Brunswick, N.J.
Hilton Harrisburg, Pa.
Hilton Hawaiian Village, Hawaii
Hilton Houston Convention Center
Hilton Little Rock, Ark.
Hilton McLean, Va.
Hilton Memphis, Tenn.
Hilton Millennium, N.Y.
Hilton Minneapolis, Minn.
Hilton New Orleans Riverside, La.
Hilton New York & Towers, N.Y.
Hilton Norfolk Airport, Va.
Hilton Suites Oakbrook Terrace, Ill.
Hilton Oakland Airport, Calif.
Hilton Omaha Convention Center, Neb.
Hilton Pittsburgh, Pa.
Hilton Portland, Ore.
Hilton San Francisco & Towers, Calif.
Hilton San Francisco Fisherman's Wharf, Calif.
Hilton Vancouver, B.C.
Hilton Walt Disney World Village(R), Fla.
Hilton Washington & Towers, D.C.
Hilton Washington Dulles, Va.
Hilton Woodcliff Lakes, N.J.
The Waldorf=Astoria, N.Y.
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