Homewood Suites by Hilton® Rated Top Upscale Hotel Chain for 2007 in the Market Metrix Hospitality Index
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Homewood Suites by Hilton® Rated Top Upscale Hotel Chain for 2007 in the Market Metrix Hospitality Index
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Category: Worldwide
This is a press release selected by our editorial committee and published online for free on 2008-02-08
Brand Received Honor All Four Quarters of 2007
Homewood Suites by Hilton®, the international brand of upscale, all-suite, residential-style hotels is proud to announce that it has placed #1 in the Market Metrix Hospitality Index for 2007. Homewood Suites took the top spot in the upscale hotel category, an honor that takes on a significantly higher level of prestige at a time when customer satisfaction in the hotel industry has reached peak levels. The brand placed #1 in this category for every quarter of 2007.
The Market Metrix Hospitality Index (MMHI) is a quarterly report of customer satisfaction with hotel, airline and car rental companies based on 35,000 in-depth consumer interviews. Homewood Suites by Hilton has been recognized as a leading brand by MMHI for 13 different quarters.
“We are delighted that the Market Metrix Hospitality Index has recognized Homewood Suites by Hilton not only as the leader in the upscale extended stay market, but the best brand in the entire upscale segment for 2007,” said Rebecca Wyatt, senior vice president – brand management. “It shows that Homewood’s commitment to exceptional customer service continues to outpace that of its competitors and our standards of excellence in regards to the guest experience remain consistent across the board. With initiatives such as Suite Selection®, Mobile Training with video iPods® and the ongoing Distinctly Homewood brand-wide upgrades – the evolution and innovation of Homewood Suites will only continue to grow as the leading extended stay brand in the industry.”
Market Metrix, LLC was founded in 1996 to provide the hospitality industry with better customer and employee satisfaction measurement programs and management tools. In addition to MMHI, Market Metrix provides clients with award-winning survey systems and strategic services. For more information, log onto www.marketmetrix.com.
Launched in 1989, the Homewood Suites by Hilton brand today has more than 220 hotels open with approximately 130 in the development pipeline. Beyond its spacious suites and home-like amenities, Homewood Suites guests can find at each hotel an on-site Suite Shop® convenience store, exercise facility and guest laundry at most locations. Guests can also enjoy a daily complimentary Suite Start® hot breakfast and a Welcome Home® reception featuring a complimentary light meal and beverages Monday-Thursday evenings. Additional guest services at Homewood Suites by Hilton hotels include a complimentary grocery shopping service(a) and a complete business center at most locations.
To make reservations at a Homewood Suites by Hilton hotel, travelers can visit the Homewood Suites Web site at homewoodsuites.com or call 1-800-CALL-HOME®. Homewood Suites by Hilton participates in Hilton HHonors®, the only hotel rewards program that offers Points & Miles® and No Blackout Dates. HHonors members can earn both hotel points and airline miles for the same stay at more than 2,900 Hilton Family hotels worldwide. And with No Blackout Dates, effective February 1, 2008, as long as a standard room is available, members can confirm that room using their HHonors points.
Hilton Hotels Corporation is the leading global hospitality company, with more than 2,900 hotels and 490,000 rooms in 76 countries and territories, including 100,000 team members worldwide. The company owns, manages or franchises a hotel portfolio of some of the best known and highly regarded brands, including Hilton®, Conrad® Hotels & Resorts, Doubletree®, Embassy Suites Hotels®, Hampton Inn®, Hampton Inn & Suites®, Hilton Garden Inn®, Hilton Grand Vacations®, Homewood Suites by Hilton® and The Waldorf=Astoria Collection®.
The Hilton Family of Hotels adheres to founder Conrad Hilton’s philosophy that, “It has been, and continues to be, our responsibility to fill the earth with the light and warmth of hospitality.” The company put a name to its unique brand of service that has made it the best known and most highly regarded hotel company: be hospitable®. The philosophy is shared by all brands in the Hilton Family of Hotels, and is the inspiration for its overarching message of kindness and generosity.
Hilton Hotels Corporation’s sponsorship of the U.S. Olympic Team will extend through the 2008 Olympic and Paralympic Games in Beijing, China, and includes the 2008 U.S. Paralympic Team(s) and the 2007 U.S. Pan-Am Team.
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