Sought position: Front office manager (yearly contract) Ref ID: No259570 Town: Zermatt Country : Switzerland Contract type: Long term contract Salary: Salary according to L-GAV Experience: experienced Job status: Manager Job category: Accommodation / Reception and Public relations Online since 2025/03/09 This job position is still available for the week of 2025-04-07
Mont Cervin Palace, is looking for...
Front office manager (yearly contract) (M/F)
DESCRIPTION OF THE JOB
Prepare for the arrival of clients D-3. Ensure the retrieval of all necessary information for the smooth running of our guests' stay.
Provide a warm, personalized welcome that meets the quality standards of the establishment and strive to offer our clients a true experience.
Take care of guests before, during, and after their arrival.
Complete and ensure follow-up on client profiles.
Ensure client satisfaction.
Ensure the safety of clients.
Handle client complaints by providing solutions.
Facilitate communication between various departments.
Manage the hotel’s central cash register.
Control discounts and cancellations.
Ensure billing accuracy.
Follow-up on pending invoices and the hotel’s accounts receivable.
Plan, organize, and oversee the work of your team while maintaining a strong "on-the-ground" presence.
Lead your team: activity updates, briefings, managing activity times, etc.
Recruit and train new employees.
PROFILE REQUIRED
Having an hotel management degree.
Having at least 2 years of professional experience in a similar position or as an assistant.
Creative and enthusiastic personality.
A sense of responsibility, organization, and communication is essential.
Good team spirit and leadership skills to help teams achieve given objectives.
Proactive and able to propose ideas.
Good listening skills and responsiveness.
Solid management knowledge.
Very good knowledge of English with an additional language (ideally German, French, or Italian).
Good computer skills.
ADVANTAGES
We offer
Central staff accommodation in the heart of Zermatt or Täsch
Employee, Family & Friends room rates and other discounts (for example in the numerous restaurants of the MRH-Zermatt SA Hotels)
A fitness room for our employees is at your disposal as well as a wide range of sports activities in Zermatt
Access to our pool area during staff swim
Through a support program, the doors to various courses, for example those of the Ritzy company, are open to you
Discounts on seasonal or annual mountain railway tickets with the Zermatt Residents' Card
We support employees who do not want to / cannot work in Zermatt during the winter and summer season, together with our cooperation hotels, in their search for a complementary position.
OUR COMPANY OVERVIEW
We are passionate. We are hosts. We are Zermatt.
Our hotels have been among the best in Zermatt for generations.
Our staff consists of a dedicated team representing the destination of Zermatt at the highest level.
Our guests experience the ultimate holiday feeling, but we also strive to do our utmost for our employees and therefore offer a variety of benefits in addition to the standard employment conditions of the hospitality industry:
central employee housing in the heart of Zermatt
employee discounts, Family & Friends room rates, and other reduced pricing opportunities (for example, in our many restaurants)
access to our pool area during employee swimming hours
an exercise room is available for our employees in addition to a wide range of sports activities in Zermatt
due to a sponsorship program, the doors to various adult education courses (such as those of the Ritzy company) are open to you
discounted season or annual passes for mountain transportation with the Zermatt resident’s card
if you do not or cannot work both winter and summer seasons in Zermatt, we, in conjunction with our associated hotels, will help you find a supplemental position
IMPORTANT: please do not contact Journal des Palaces for questions regarding the offers, especially to know what happened to your application. We thank you for contacting directly the company.
