onefinestay is looking for...

Role purpose

You are responsible for assisting the Account Managers by building and maintaining productive partnerships with a portfolio of homeowners. You will play a key role within the supply team by working with the Property Management Team on home issues and the Operations Teams on scheduling and logistical homeowner needs. This is an account management role at heart, one that requires hands on relationship-building skills, quick thinking and the ability to consistently find win/wins for both onefinestay and the homeowner. You will be detail oriented and able to manage a varied workload which involves many different company stakeholders.

Duties and responsibilities

• Issue Resolution: Investigating homeowner reported damage post-stay and reporting damage/home issues to homeowners in-stay and post-stay.
• Updating Home Information: Proactively and reactively making sure the home information on our system is up to date and correct across the entire London portfolio.
• First Point of Contact: Being the first point of contact when homeowners get in touch,
• helping them to check their statements, update calendars, confirm booking dates etc.

Qualifications and experience

• Experience in team support and/or administration preferred.
• Commercial awareness and negotiation skills.
• Excellent foresight, initiative and problem-solving experience.
• Mature and personal: warm, naturally sociable and outgoing. Able to build a rapport with a diverse group of sophisticated members.
• Dedicated: You have a natural ability to multitask and prioritise your workload.
• Energetic and responsive: you thrive in a fast paced environment and communicate confidently internally and externally.