Oetker Collection Masterpiece hotels is looking for...

DESCRIPTION OF THE JOB

The CRM (Customer Relationship Management) at Oetker Collection is our key tool to manage and analyze guest interactions and data throughout the customer lifecycle.

Used across the Collection by the various departments of the hotels and headquarter, and based on Dynamics 365 CRM, the system, still in implementation phase, requires your help for user systemadoption, third-party deployment and integration, project support and more.

Part of the Marketing team, you’ll be led to collaborate closely with various departments, including IT, Distribution, Sales, as well as directly with the hotels.

• Liaise with the different hotels (front-desk, marketing, etc…) to ensure all needs are met in accordance with global guidelines.
• Analyze and anticipate the user needs, assist in designing appropriate solutions.
• Take part in the end-user training in direct as well as with the implementation of support documents.
• Contribute to system optimisation by being a direct support to end users. Collect feedbacks and provide tips.
• Ensure the compliance to GDPR and cleanliness of the data.
• Conduct market research and benchmarking to identify best practices.

PROFILE REQUIRED

Soft skills :

. hospitality passionate,
. data-driven,
. technology curious,
. team-work,
. organized,
. rigorous and have attention to details,
. pedagogue,
. pro-active,
. enjoy and have good communication,
. willing to learn,
and the most important remains your motivation!

Skills required :

• Effective verbal and written communication skills (English & French)

Skills appreciated :

• Microsoft tools (Excel, Power-point, Outlook, Teams, Sharepoint, Power BI, etc…)
• Any experience with a CRM software.
• Familiarity with HTML is appreciated but not a must.