Amanzoe is looking for...

Assistant Villa Manager (M/F)

About the Company
At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, homes, experiences and products which transform our guests’ and owners’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values.
About the Property
Scattered with Unesco-protected ruins, the beach-fringed Peloponnese has been at the heart of Greek culture for millennia. Resting on the east coast of the Peloponnese near Porto Heli, Amanzoe is a modern-day Acropolis from which 360-degree views encompass olive groves and the Aegean Sea. Pavilions and villas all offer private pools with stunning views and fragrant gardens, whilst speedboats await at the beach to zip between nearby islands.

About the Position
Join our family at Amanzoe as a Assistant Villa Manager.

This key role is related to managing the Villas team, the Villas Complex and Villa Owners under the supervision of the Villas Manager. Requires to maintain Villas to be in excellent condition, including project works. Villa Owner satisfaction and maximum profitability will be one of the major objectives. Responsible for being the hub of communication as well as being at the forefront of guest services and ensure the continued smooth running of all facets of the Villas, checking also that standards are maintained throughout the operations

• Acts as a liaison with the Villa Owners ensuring that their Villa is run according to their specific standards or requests with regards to set-up, staffing, and operation. Keeping track of Owners’ schedule of visit and liaise it with The Resort to ensure no conflicting reservations are made
• Ensuring that all daily operations in the Villas are completed to the satisfaction of the Villa Manager
• Proposing projects for the Villas based on necessity and available budget
• Keeping and checking inventory of all properties and report discrepancies
• Briefing the Villa Host assigned to guests to ensure that each Host understands the preferences and specific needs
• Attending daily management briefings

• Being a point of contact for Pre-stay, During and Post-stay
• Manages day- to- day Villas Operations, ensuring the quality, standards and meeting any expectations of Guests
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met
• Supervises the Villa Office Administration Team, Villas’ Operations Management team and their subordinates - Villa Hosts and Villa Chefs (indirectly as they report to the Executive Chef) plus a team of handymen
• Setting performance standards and monitoring performance of all staff being involved in Villas’ Operations.
• Serves as a Leader in displaying outstanding hospitality skills
• Adopt a flexible approach and demonstrate a “can do” attitude to those that you work with. Set an example that others can follow
• Develops, implements and maintains strategies to motivate employees to maximize sales & revenue
• Maximizing sales and monitoring expenses
• Be thoroughly knowledgeable of all policies and procedures and systems used in each section of the Villa Department, to be able to give decisive supervision to the staff when needed
• Liaise with other departments to ensure the smooth management of the Villas’ Operations - this includes overviewing the cleanliness of Villas (prior to arrival, occupied service and turndown), Maintenance / Up Keep of Villa, follow up of Work Orders and Preventative Maintenance including also, but not limited, the F&B Operations
• Maintains a strong working relationship with all departments to support property operations / goals and to expedite the resolution of any problems that may arise through the general operation of the property
• Oversees guests’ arrival operations including Villas inspections to ensure standards are maintained
• Pre-checks guest arrivals with Reservations and Villas Office on special amenities, instructions covering special requests, guest history of repeat guests and every detail that would help all departments give the best service/experience
• Ensures the delivery of consistent quality guest service
• Ensures that all and every in-house guests requests are attended to, activities and services arranged, every detail checked at the fastest possible time
• Analyses information and evaluating results to choose the best solution and solve problems
• Maintains high visibility in public areas on daily basis to obtain feedback on quality of product, service levels and overall satisfaction. Ensures that any guests concerns and complaints are attended to immediately and communicate to the Villa Manager
• Assist in regular maintenance coordination of all villas and also in the annual maintenance, CAPEX schedule of each Villa
• Ensure Villas safety and security policies are implemented and adhered to
• Maintain confidentiality of any and all information as instructed
• Fulfil any further responsibilities or tasks that management may assign
• Understands and complies with all emergency plans and procedures

About the Successful Candidate

• At least 5 years in Hospitality Management position dealing with high profile guests is required
• Bachelor’s /Master degree in hotel operations/ Food and Beverages Services
• Expertise in Micros
• Knowledge of project management practices, principles, techniques and tools
• Capability in basic home maintenance knowledge including pool & garden maintenance, electrical and plumbing
• Excellent Leadership and Delegation skills
• Ability to plan and organize
• Being pro-active to identify potential issues before they arise
• Ability to deliver Memorable Services
• Strong written and verbal communication abilities and advanced computer skills are also required
• Must be able to work under pressure, always maintaining a pleasant and polite demeanour with guests and colleagues. Emotional resilient
• Flexibility and dedication are expected when considering working hours, initiative should be applied as such
• This immaculately presented individual must be highly self-motivated with excellent organizational and administrative skills and good attention to details
• Well presented, with great Public Relations and interpersonal skills - able to create personal bonds with team members, suppliers/partners and guests
• Strong F&B service background from within the luxury hotel industry & with international experience is essential

This role is based at our Amanzoe in the greater Porto Heli Area - Greece. While we are open to applications from international candidates, we ask that you already possess the right to live and work in Greece without the need for a company-supported work permit.
Aman always looks to work with the most talented individuals in their field, all display the following common characteristics:

• They are value-driven and choose to belong to a value-based group. Therefore, they respect and adhere to our ethical standards, and they adapt themselves to the cultural sensitivities of the unique locations where we live and work
• They are excellent communicators
• They are smart, driven and very detail-oriented
• They have a strong instinct to collaborate with others, to look after the interests of our Company, our Guests, and our Colleagues.

About the Benefits
Aman Resorts offer wonderful benefits including exciting career growth opportunities in a company that is growing rapidly.

• Discount on F&B Outlets
• Discount on Boutique
• Provided Uniform
• Employee Wellness Program which includes complimentary Yoga Classes, Tennis Classes and Gym Classes
• Amanzoe Elite Program with discounts on various restaurants and local stores
• Staff party
• Family Day
• Access to Typsy (Training Platform)
• Access to E-Cornell
• Single Accommodation
• Monthly Utility Allowance (Electricity and Water)
• Meal and Coffee breaks when on shift
• Staff Bus

If you're ready to take on the challenge of shaping the future of this unique property and creating unforgettable guest experiences, we invite you to join our team.

Link for CV: https://careers.aman.com/jobs/2221?lang=en-us

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Amanzoe

Number of rooms and suites: 38
Website

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FULL DESCRIPTION OF THIS COMPANY : jobs