InterContinental Athénée Palace Bucharest is looking for...

DESCRIPTION OF THE JOB
What’s on the menu for your next career move? As our new Food and Beverage Manager you could be leading the charge to ensure our guests enjoy a truly memorable experience – whether they’ve worked up an appetite for a full conference banquet or are just joining us for their favourite hot beverage.
Our InterContinental Athénée Palace Bucharest hotel features a historic and iconic “Le Diplomate” Ballroom, an “English Bar” steeped in spy stories, the timeless “Café Athénée” with a delightful pastry corner, a “Club Lounge”, and “Roberto's” Italian restaurant, complete with a private terrace set in a green oasis.
A little taste of your day-to-day
Every day is different, but you’ll mostly be:

• Directing, coaching, and developing a team of committed hospitality professionals.
• Delivering exceptional guest and corporate experiences by setting high standards and finding new ways to exceed them.
• Managing food and beverage standards to deliver against our commitment to responsible business practices.
• Working closely with the finance team to set, monitor and refine budgets and drive revenue.
• Multitasking to oversee multiple food and beverage outlets, banquet, and convention facilities – as well as a number of managers and supervisors of restaurants managers and supervisors.
• Supervise day-to-day shift activities of one or more food and beverage outlet(s). Schedule employees to ensure proper shift coverage. Assist in communicating and enforcing policies and procedures.
• Recommend and/or initiate disciplinary or other staffing/human resources-related actions in accordance with company rules and policies.
• Ensure all staff is properly trained and certified if applicable and have the tools and equipment needed to effectively carry out their job functions.
• Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Maintain appropriate service recovery guidelines in order to ensure total guest satisfaction.
• Assist in monitoring performance of all outlets through analysis of guest feedback and financial results. Make recommendations for corrective action as needed.
• Assist in maintaining and enforcing procedures to (1) ensure the security and proper storage of F&B inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and control costs.
• Ensure that all F&B equipment (coffee and soda machines, registers, etc.) is in proper operational condition and is cleaned on a regular basis. Ensure that all facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.
• Notify Engineering immediately of any maintenance and repair needs.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales and Marketing, Catering, Banquets, Housekeeping, Maintenance and Guest Services.
• Interact with outside contacts:

• Guests – to ensure their total satisfaction
• Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
• Regulatory agencies – regarding safety and compliance matters
• Other contacts as needed (professional organizations, community groups, local media)

• Will serve as Manager on Duty on a regular basis.
• Perform other duties as assigned.

PROFILE REQUIRED
What we need from you

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field
• 4+ years’ related experience, including management experience
• Fluent English is required, and proficiency in the local language is a plus
• Must obtain certifications or permits as required by local governmental agencies.
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Experience of managing people and developing people
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team.