Poste recherché : Sales & Reservations Coordinator Référence : n°253878 Ville : Paris Pays : France Contrat : CDI Date de début du contrat : Dès que possible Expérience : Indifférent Statut du poste : Employé Catégorie du poste : Commercial / Évènementiel Salaire : Selon expérience Horaire : Sans coupure Logement : Non Date de mise en ligne : 20/01/2025 Offre toujours d'actualité pour la semaine du 20/01/2025
JOB TITLE: Sales & Reservations Coordinator LOCATION: Paris DEPARTMENT: Sales and Marketing REPORTS TO: Director of Sales & Marketing
About The Collection
The Collection is a luxury hospitality brand operating residential hotels in Paris, New York, serviced villas in Saint Barts, Courchevel, Saint Jean Cap Ferrat and private mansion in London. With a commitment to personalized service and exceptional hospitality, we offer unique experiences to our discerning clientele. We are looking for a Sales and Reservations Coordinator to join our dynamic team and support our reservations, events, and sales administration for the group, based in Paris.
Position Overview
The Sales and Reservations Coordinator will play a key role in:
Providing prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information, Coordinating private events, providing critical administrative support to the sales and marketing team. This position requires a customer-focused mindset, strong organizational skills, and the ability to manage multiple tasks in a fast-paced, luxury environment
Responsibilities
RESERVATIONS MANAGEMENT:
Handle reservations for both Paris and New York properties, ensuring accuracy and timely responses to all inquiries. Respond to guest requests and provide tailored recommendations to enhance their stay. Coordinate with the properties team to ensure seamless guest experiences. Update group PMS, CRS and all systems with reservations and client’s data. Update reports and STR data weekly. Restaurant group reservations, proposal and follow up.
EVENT COORDINATION:
Assist clients in planning and booking private events. Serve as the main point of contact for event inquiries, providing detailed information and bespoke proposals. Collaborate with the operations team to ensure all event requirements are flawlessly executed.
SALES ADMINISTRATION:
Support the sales team by preparing proposals, contracts, and presentations for corporate and leisure clients. Maintain and update client databases, sales pipelines, and reports. Coordinate sales initiatives, promotions, and partnerships across both properties. Prepare the formatting of monthly sales reports and marketing plans in accordance with the direction of the Director of S&M.
CUSTOMER SERVICE:
Serve as a brand ambassador, ensuring every client interaction reflects our high standards of service and luxury. Provide post-stay follow-ups to collect feedback and foster client loyalty.
OTHER RESPONSIBILITIES:
Liaise with the marketing team for promotional campaigns and offers. Monitor room availability and pricing to optimize occupancy and revenue. Assist in managing online booking channels and third-party platforms.
Qualifications
Previous experience in hotel reservations, event planning, or sales coordination, preferably in a luxury setting. Clear and precise use of written and spoken English. Exceptional communication skills (speaking and writing) in English and French. Strong organizational and multitasking abilities with keen attention to detail. Customer-centric approach with a passion for delivering exceptional service. Proficient in Microsoft Office Suite and hotel reservation system (ProtelAir). Knowledge of hospitality sales processes and revenue management is an advantage.
AVANTAGES
What We Offer
Competitive salary and benefits package. Weekends OFF (SAT & SUN) Opportunity to work with a prestigious and growing luxury hotel brand. Collaborative and supportive work environment. Career growth and development opportunities within the company.
Poste recherché : Sales & Reservations Coordinator Référence : n°253878 Ville : Paris Pays : France Contrat : CDI Date de début du contrat : Dès que possible Horaire : Sans coupure Salaire : Selon expérience Expérience : Indifférent Statut du poste : Employé Catégorie du poste : Commercial / Évènementiel Date de mise en ligne : 20/01/2025 Offre toujours d'actualité pour la semaine du 20/01/2025
PRÉSENTATION DE NOTRE SOCIÉTÉ
Maison Villeroy hôtel du groupe The Collection. Située dans une rue discrète attenante au prestigieux triangle d’or, cette demeure parisienne du XXe siècle est fondée sur un concept de maison privée avec un aménagement chic et contemporain. Véritable pied-à-terre composé de 11 appartements, suites et chambres avec un espace bien-être, un bar et un restaurant, il est idéal pour de longs séjours.
Une équipe de majordomes expérimentés est présente de jour comme de nuit pour répondre à toutes les demandes des clients afin de leur offrir une expérience unique et un service personnalisé.
Le Restaurant étoilé Trente-Trois est orchestré par le Chef Sébastien Sanjou. Dans le cadre intime et raffiné d’une salle à manger, il offre une cuisine colorée et imaginative pour le plaisir de nos convives.
Maison Villeroy a reçu 3 clés Michelin en avril 2024.
