Cycas Hospitality is the leading, pan-European hospitality management company, operating all categories of hotels and serviced apartments for private and institutional investment partners.
With a portfolio of more than 50 branded and independent properties across twelve European countries, our collection brings together a range of key-city locations, travel hubs and leisure destinations.
We partner with all the major, global brands as well as curating independently branded hotels. Our hotels encompass the full spectrum, ranging from limited-service to full-service, boutique, extended-stay and luxury hotels in addition to high-end serviced apartments.
Cycas is focussed on delivering outstanding guest experience to drive superior top and bottom-line investor returns.
Our core purpose is to develop and inspire Europe’s best hospitality team, and we are incredibly proud of the team we have assembled, both within our hotels and specialist hotel support teams.
“Great hospitality is about sharing magical human moments. A happy team brings the best experiences for our guests and people alike.” - Janet Roberts, Chief People & Culture Officer
JOB SUMMARY
The ultimate focus of this role will be to provide unparalleled operational leadership and mentorship to the entire Cycas Hospitality France and Switzerland Portfolio. As a member of the Operational Leadership Team, the VP Operations is responsible for overseeing the portfolio and working with the General Managers and corporate support teams to ensure the hotels reach their full potential in the areas of revenue generation, operational management, associate engagement, guest satisfaction, and asset value enhancement.
The VP Operations provides the leadership, management and vision necessary to ensure that each property has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the business and ensure financial strength and operating efficiency.
The VP Operations maintains effective relationships with (property) owners and conducts regular business reviews. This person generally works with considerable independence, developing operating plans and related operational processes in alignment with broader company objectives.
Additionally the VP Operations is responsible for collaboration with brands, business plan creation, owner relations and hiring of teams during the pre-opening phase and leads the hotel to the opening date.
CANDIDATE PROFILE
- Significant knowledge and senior management experience in one or more hotel management disciplines in multi-property roles.
- College degree and / or relevant experience generally required.
- Fluent in English and French, written and spoken
- Minimum 10 years progressive work experience in the hotel industry with focus on Operations, stakeholder management and a high degree of commercial experience.
- Proven experience in understanding HMA and leased contracts, presentation skills, operations budgets and capital budgets is essential.
- Change management - must have the ability to support, manage and initiate change within the organization, taking steps to remove barriers and to accelerate pace of solution implementation.
- Experience evaluating business trends, developing and successfully implementing new business programs and strategies that enhance multiunit business performance.
- Has experience with brand compliance audits and is able to build strong relationships with the different brand representatives
- Successful track record of creating positive and trusting owner relationships.
